Brenisha Turner, M.A., CPACC
UX & Accessibility Designer
PROFESSIONAL PROFILE
UX & Accessibility Designer with over 5 years of experience designing inclusive, human-centered products and services across SaaS, B2B, and B2C organizations in healthcare, finance, and nonprofit sectors. Skilled in WCAG 2.2 and Section 508 compliance, accessibility audits, data dashboards, and AI-integrated UX workflows. Passionate about creating equitable digital experiences that remove barriers through research, strategy, and cross-functional collaboration.
WORK EXPERIENCE
Experience Analyst
Revecore (Healthcare, B2B SaaS)
Jan 2023 – Present
- •Applied human-centered design (HCD) principles to restructure workflows and streamline data access, recovering over $190K in underpaid claims
- •Conducted research to uncover key pain points and collaborated with stakeholders to optimize processes, increasing productivity by 73% from Q1 to Q2
- •Leveraged agile methods and data analysis to identify missed denials and underpayments, reinforcing stakeholder confidence through improved data visibility
User Experience Designer
QA CareerPrep (EdTech, B2C)
May 2021 – June 2023
- •Developed accessible resource documents based on research findings which improved readability by 40% and reduced visual strain
- •Standardized document designs to align with best practices using Figma and Canva which enhanced client comprehension and ease of use
- •Led iterative improvements using usability feedback to continually refine client experience
UX & Accessibility Designer Consultant
Multiple Clients (Mixed B2B, B2C)
January 2021 – Present
- •Collaborated cross-functionally to resolve critical usability and accessibility gaps to foster more inclusive user experiences
- •Designed user flows, wireframes, and prototypes that improved navigation and engagement for land investment websites which increased client acquisition by 30%
- •Applied AI/ML techniques to automate insights from user data to optimize design workflows and decision-making
- •Managed project timelines using Jira and Miro to ensure the successful delivery of client projects on time
- •Founding designer for a healthcare drug testing company, leading user research and designing the website, brand system, logo, and graphics
Healthcare Experience Analyst
Argos Health (Healthcare, B2B)
May 2018 – August 2021
- •Authored and implemented an accessibility-focused SOP which improved new hire onboarding comprehension scores by over 20%
- •Applied human-centered strategies to address inefficiencies in claims management to further enhance revenue recovery processes
- •Conducted daily patient interviews using empathy and clarity to gather insights and refine claims handling protocols
Customer Experience Manager
Fresh Fit Meals (Health & Wellness, B2C)
March 2016 – April 2018
- •Redesigned nutritional labels using Adobe Illustrator to improve accessibility and user interaction with product information
- •Analyzed membership trends to inform a data-driven 5-step sales strategy which increased client acquisition and retention
- •Partnered with marketing to align communications with user expectations to deliver a seamless customer experience across touchpoints
PROFESSIONAL TRAINING & PRO-BONO
Nonprofit Events
48in48, Grassroots | Active Participant
- •Conducted accessibility audits for 8+ nonprofit websites, delivering actionable remediation plans and improving WCAG 2.1, 2.2 compliance
- •Led user research, usability testing, and competitive audits, creating personas and user flows to optimize website redesigns and improve user experience
Digital Accessibility Analyst Trainee
Blind Institute of Technology (BIT)
Feb 2024 – May 2024
- •Conducted automated and manual audits using AT (JAWS, NVDA, VoiceOver) to assess WCAG 2.1/ 2.2 compliance and developed remediation plans
- •Applied accessibility laws (ADA, Section 508, ACA Section 1557) to ensure compliance while collaborating with team to implement improvements
EDUCATION & CERTIFICATIONS
- •Master of Art in Human-Centered Design
Liberty University - Completed
Applied Design Thinking principles to create user-centered digital, physical, and service design experiences, integrating user needs with business goals
- •Bachelor of Science in Kinesiology
Augusta University - Completed
Studied human movement, focusing on biomechanics, ergonomics, and physiology to understand physical performance and health
- •CPACC (Certified Professional in Accessibility Core Competencies)
IAAP - Certified as of Jan 2025
Gained expertise in accessibility standards (WCAG, ADA, Section 508) and best practices for inclusive design across digital platforms
- •Trusted Tester Web Certification
DHS Section 508 - In Progress
LEADERSHIP QUALITIES
Strategic Planning |Empathy |Critical Thinking |Creativity & Innovation |Collaborative |Time Management |Active Listening |Curiosity |Attention to Detail |Strong Communicator |Adaptive |Delegation & Empowerment |Honesty & Integrity |Emotional Intelligence |Resilience
SKILLS
Design
Accessibility (WCAG 2.1/2.2, Section 508) |User Interface |Physical and Digital Prototyping |Design Systems |Wireframing |Low-High Fidelity Mockups |Web/App Development |Data Dashboards |Conversational/AI Integration
Research
User Interviews |User Testing |Information Architecture |Journey Mapping |Personas |Quantitative Analysis |A/B Testing |Competitor Analysis |Design Strategy |Heuristic Evaluations |Accessibility Audits |Agile/Scrum |KPI Tracking
Software
Figma |Adobe XD |Adobe Illustrator |HTML & CSS (working knowledge) |Canva |AI (Claude, ChatGPT, CoPilot, Gemini) |Jira |Miro |Mural |Excel |Epic |Salesforce |Google Analytics |Vercel v0 |Lovable |Bolt.new
PROJECTS
TimelyTrack
Healthcare B2B, SaaS | Sole Designer
Centralized dashboard solution designed to streamline tracking of timely filing limits, reduce denials and improve claim management processes
GO Northwest
Nonprofit B2C | Lead Designer
Simplified a nonprofit's website and reduced navigation clicks by 60% to enhance user access and engagement with critical resources
CommunityCare Hub
Nonprofit B2C, SaaS | Sole Designer
Mobile app solution designed to help users easily access essential community resources for housing, food, healthcare, and education